You will have received an email from Arbor with a Portal link. If you have not received this, please contact the school office.

1. Downloading the Parent App

For Android devices:

Click the button below or follow the instructions underneath.

Go to your device's Play Store.

Search for 'Arbor' and tap the top result: "Arbor Parent & Guardian Portal"

For iOS (Apple) Devices:

Click the button below or follow the instructions underneath.

Go to your device's App Store.

Search for 'Arbor' and tap the top result

 

Once you have the app or are on the Parent Portal website, follow these steps to log in.

If you haven't received a welcome email or login details, please contact your school directly.

A. First-Time Login (Setting Your Password)

If this is your first time logging in, you'll need to set your password. Your school will send you a welcome email with a link to do this.

Find the Welcome Email: Look for an email from Arbor in your inbox.

Tip: If you can't find it, check your junk or spam folder!

Click the Login Link: Inside the email, click on the unique login link provided. This link will take you to a secure page to set up your account.

Set Your Password:

Enter your chosen password into the Password field.

Enter it again into the Confirm Password field.

Make sure your password meets the criteria (e.g., length, characters) shown on the screen.

Click the Set Password button.

Log In: You'll then be redirected to the login page. Enter your email address (the one your school has for you) and your newly set password, then click Log In.

B. Logging in with an Existing Account 

If you've already set up your password, you can log in directly:

Open the App or Go to the Portal:

On your mobile device, open the Arbor Parent App.

On a computer, navigate to the Arbor Parent Portal website.

Enter Your Details:

In the Email address field, enter the email address your school has on record for you.

In the Password field, enter your password.

Click Log In: Tap or click the Log In button.

 

Logging in for the first time

When you open the app for the first time, you'll be prompted to add in your email address and password.

The Remember my password box will be ticked by default but you can untick it if needed. This allows Arbor to remember your password the next time you log in.

 

Next you'll need to select your school. If you have accounts on more than one school, there'll be a tick next to any schools your password works for.

Click on a school with a tick to be logged right in.

Click on a school without a tick to input your alternative password for that school.

 Once you input your alternative password, it'll save this password for next time.

 If you have more than one child at the school, please select the child you wish to view. Don’t worry, you can select another child once you are logged in.

 

Logging out

From Parent Portal

To log out, just click the Sign out link at the top-right of your page.

From the Parent App

You will automatically be logged out of the Parent App after 30 minutes of inactivity. 

The dashboard is the first screen that you will see. This gives a quick glance of the student’s daily timetable, behaviour points, meals, notices, current attendance and progress.

You can see your in-app messages by clicking this button under your child's photo.

 You can return to this page at any time by clicking on the school’s logo or choosing Dashboard from any menu.

 

Being a guardian for multiple children - switching students

If you are the Primary Guardian for more than one child in the school, you can access and view each child through the same portal.

On the Parent Portal

On the left-hand side of your homepage, click the arrow next to the current child's name. Select the other child. 

When doing this for the first time, you will need to enter your other child’s date of birth.

 

On the Parent App

Click the profile icon at the bottom right of your screen and click Switch student.

 Choose which child you would like to view.

 

Available data on your child

If your child's school has granted access, you will be able to click on different parts of the home page to view more data on your child.

For example, clicking the attendance percentage will bring up the attendance page which breaks down the attendance figures into present, late, or absent.

 

 

Student Profile

Access your child's profile by clicking the View Student Profile button on your homepage.

This allows you to see basic information about your child, and highlights any unread notices or actions needing to be completed. You will be able to amend details such as your contact details, medical information, consents, and so on.

From here you can access more areas of their profile for:

Calendar and Timetable

Attendance - The summary page shows statistics and recent attendance for the academic year as shown. The Attendance By Date page is a breakdown of the student’s attendance, day by day with the mark.

Behaviour - View the positive and negative behaviour points given as well as any comments that may have been written about the instances.

Report cards - All the report cards that your school has published for your child will be available here.

Payments - Manage your outstanding payments.

To see accounts for one of your children, you can either:

Select the Menu icon and then click the Payments button.

Use the menu.

Click into a specific account from the student's page.

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Click an account to see more information, or top up.

 Click the green button to top up the account by inputting your card details.

 Input the amount to top up, then click to pay.

Next, you’ll be able to input your card details. Please note that you must use a Visa or Mastercard.

If Apple Pay and GooglePay is available you can use that.